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Help & FAQs

Getting Started

How does Maid in Jax work?

Maid in Jax is one of the leading providers of home cleaning services in the Northeast Florida area. There is no easier way to schedule a professional home cleaning.

 

Book your service in 3 easy steps:

 

1. Select the number of bedrooms and bathrooms in your home.

 

2. Select the available date/time that works best for you.

 

3. An experienced professional will show up and perform great service for you. It’s as easy as 1-2-3.

 

Click here to book easily in 60 seconds

Do you service my area?

We services all of the following zip codes in the North Florida area:

 

32099 32202 32204 32205 32206 32207 32208 32209 32210 32211 32212 32216 32217 32218 32219 32220 32221 32222 32223 32224 32225 32226 32227 32233 32234 32244 32246 32250 32254 32256 32257 32258 32259 32266 32277.

How much will it cost?

Our pricing is based on the number of bedrooms and bathrooms. Simply go to our booking page and enter this information and you will see your price calculated for you.

Do you bring your own cleaning supplies, products and equipment?

Yes, our cleaners bring all supplies and equipment needed to provide the service. We only use high quality equipment including microfiber cloths and mop pads, HEPA-filter vacuums, and ostrich feather dusters to guarantee the ultimate care for your home.

What makes Maid In Jax different from the competition?

We are family-owned and committed to quality. We use environmentally safe, eco-friendly cleaning products and offer instant online quotes & booking. All of our employees go through rigorous testing, background and reference checks, and a strict interview process. We don’t use contractors, and less than one in 50 candidates makes the cut!

How do I book my first appointment?

Simply click Book Now and fill out the booking form. We ask you to describe your home (how many bedrooms and bathrooms), choose any optional extras you might want, and securely confirm payment. Future bookings are even faster once you’ve registered — get a cleaner in one click!

What if I won’t be home on the day of the cleaning?

Easy, just tell us how the maids can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards.

Do you offer green or eco-friendly cleaning?

Yes, we use green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals.

Policies

What is included in a standard cleaning?

At Maid in Jax, our cleaning professionals have a detailed cleaning checklist to follow at each appointment. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

 

The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, deep cleaning, inside cabinets and detail blinds.

 

Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, and items that require heavy lifting.

Is there anything that you won’t do?

We provide house cleaning services inside your home. We don’t do:

  • Carpet steam cleaning
  • Wipe bulbs and glass fixtures
  • Put away dishes
  • Clean chandeliers
  • Moving or lifting anything over 25 lbs
  • Stepping higher than 2 steps on a ladder
  • Cleaning bio-hazards (mold, blood, bodily fluids)
  • Hoarding, high levels of trash/debris
  • Cleaning up animal waste
  • Cleaning cat litter box and on floor
  • Cleaning insects/rodents
  • Heavy scrubbing walls/doors
  • Cleaning high to reach areas & windows
  • Washing exterior windows

Why is my discount code not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.

What if I don’t want all of my bedrooms and bathrooms cleaned?

We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean. Hourly cleaning is available for $45 per hour per cleaner with a 2-hour minimum. Please contact us directly in order to arrange a customized, hourly cleaning.

Do you do move-out cleanings?

Yes, if you would like a move-out cleaning, please choose the deep cleaning option, plus any additional services such as inside cabinets, inside windows, etc. that you would like included in the service.

What is the difference between a standard and deep cleaning?

Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, light switches, and extra attention to showers/tubs.

Should I tip my cleaners?

While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are two ways you can leave a tip for your cleaners:

  1.  You can leave them cash at the cleaning, or
  2.  You can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card. We will make sure it gets to your cleaners for you!

Will I get the same cleaning team every time?

We will make every effort to send the same team every time. However, weekly and biweekly cleanings get priority over monthly cleanings. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. You can also contact us directly to  request a specific team member or team in the note and we will do our best to honor your request.

Trust & Safety

Can I trust my cleaning professional?

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our maids for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our maids are experienced professionals – the best in the Northeast Florida area!

What happens if something goes wrong during my appointment?

If anything goes wrong during your appointment, please call the office at (904) 567-6725 and a dedicated customer service representative will be glad to assist.

 

Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.

 

Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item, when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.

Is my billing information kept safe and secure?

We have three levels of security in place:

 

First off, our booking page is protected by RapidShare SSL.

 

Secondly, our booking form has it’s own layer of 256 bit security.

 

Third, credit card transactions are processed by Stripe and layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

 

Rest assured we take security very, very seriously.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our hiring process.

What is your satisfaction guarantee policy?

If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 3 days, no questions asked, provided that you notify us within 24 hours of the service. If you are still unhappy after we have re-cleaned, we will refund your cleaning charges.

Are You licensed and bonded?

Yes. We are fully licensed, bonded and insured.

Payment

When am I charged for my cleaning?

We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)

How can I be assured that my payment information is secure?

Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.

What form of payments do you accept for your services?

We accept credit card payments and Paypal only. No checks, cash, or other payment options are available, and payment is due at time of service.

How does the recurring discount work?

If you book recurring service, the discount will be applied after the first cleaning service.

How do I use a Yelp voucher?

Our system is not directly connected to Yelp, so if you purchase a Yelp Voucher then we will need to redeem it manually for you. In order to redeem a Yelp Voucher, leave your Yelp Voucher Code (e.g. ABCXYZ) in the comments section of the booking form and we will apply it to your booking after you have submitted it.

How can I redeem my gift certificate?

You can redeem by scheduling your cleaning online, and using your gift certificate code in the discount field on our book now page.

Can I use my gift certificate towards more than one cleaning?

Yes, we are willing to work with our clients to make sure that your certificates are used to until the balance is depleted.

Are gift certificates refundable or transferable?

Due to the nature of gift certificates, we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and they can only be redeemed by the purchaser or the individual that the gift was intended for.

Do gift certificates have an expiration date?

Yes, gift certificates are good for up to 12 months from the date of purchase. If they are not used within those 12 months you will not be able to schedule your cleaning utilizing the gift code provided.